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Status Implemented
Categories RingCentral Video
Created by Greg Vermilion
Created on Dec 30, 2020

Add Remote Control feature to RC Desktop App - Video

It appears this was a feature in the Meetings App, but is not available in the current version of the Desktop App and our account does not allow us to run Meetings.

This is helpful when staff are in a video meeting and they want to hand off control to another presenter or tech support person.

Product Line RingCentral App
  • Jennifer Lovelady
    Sep 13, 2022

    What is the status of the remote control feature?

  • Lisa Gabriel
    May 20, 2022

    If this feature has been Implemented, can you tell us how to use it? I saw that the feature was supposedly as of April 12th but I cannot find it anywhere.

  • Guest
    May 20, 2022

    The status of this feature request has been changed to ���implemented���, however I do not see that it is available in RingCentral Video yet. I do not see a way for a participant to allow remote control, nor do I see a way for the host to request remote control. Is there an updated version I need to download or something? Can you explain how this feature has been implemented? Perhaps I am not looking in the correct spot for the controls????

    Tiffany Buraglio
    Executive Assistant
    PO Box 1350, Carmel Valley, CA 93924
    831.308.2717
    www.rgs.ca.gov

  • Andrew Hibl
    May 20, 2022

    What does implemented mean? I am still not able to give remote control in the RC windows desktop app.

  • Nicholas Roberts
    May 3, 2022

    Last update from RingCentral said this would be available on April 12th. It is now May 3rd and the idea is still in "Planned" status. Is there any update? This entire move to RCV truly feels like a half-baked huge step backwards with the number of features that are still missing. Remote control has been a core feature of enterprise communication applications for years.

  • Andrew Hibl
    Apr 14, 2022

    ... Is there an updated date?

  • Admin
    Jennifer Del Rosario
    Apr 4, 2022

    Hello All,

    This feature will be available on the 12th of this month. Thank you!

  • David Fuller
    Mar 9, 2022

    This is a feature we rely on quite a bit and would need to see it in the next release of RCV please.

  • Lutgardo Bayan
    Feb 18, 2022

    Our customer would like to have this feature, they have bee migrated already to the RCV


  • Stacey Fritz
    Feb 14, 2022

    This is a much used and needed feature, which is available in competitor applications please add it back as quickly as possible.

  • Lindsey Phillips
    Feb 9, 2022

    This was the only reason we continued to stick with RC. Off to Zoom for now at least, bummer

  • Craig Rhinehart
    Jan 11, 2022

    Please merge in CUSTCOM-I-4412. I searched, but was using different terminology when I created my idea. I later found this existing idea.

  • Jennifer Heath
    Nov 30, 2021

    Pls add this feature back!!! Why in the world did you remove it in the first place?!?

  • Shannon Simonson
    Nov 12, 2021

    Hi Jessica,

    I noticed another show stopper for us in RCV. We can���t share audio during a meeting. We produce videos and need to be able to share them during meetings but cannot because we don���t have the option to share sound when using the app.

    Best regards,
    Shannon

    Shannon Simonson
    Manager of Operations

    ADVANCEMENT RESOURCES
    ssimonson@advancementresources.org
    +1 319 398 3376 (main)
    +1 319 777 7204 (direct)
    advancementresources.org

    Pronouns (she/her/hers)

  • Guest
    Nov 10, 2021

    Hello Ring Central,

    Has this feature in fact been committed for release during 4Q2021? Hope so! It is an essential feature.

    Best,
    Paul Ellett
    954-816-6757

  • Guest
    Nov 8, 2021

    We also found this to be an essential feature in the old app. We uninstalled the new one and redownload the old app and now have it working. If that was not available we would need to switch apps as well. Please bring it back.

  • Guest
    Oct 25, 2021

    This functionality is needed for the desktop app. We are moving away to a different solution because of it.

  • Sean Saulsbury
    Oct 21, 2021

    Just FYI, it looks like you can revert back to Meetings to get back the remote control feature . In the desktop client, go to Settings - Video - Video service and select RingCentral Meetings from the drop-down menu. To reset your users as an admin, go to the online Admin Portal and click Meetings - Video Service.

  • Guest
    Oct 20, 2021

    We were using meetings to take control of a company computer and work on it remotely. Why you would discontinue meetings and say that you will inable that feature in video in the future makes no sense to me. I guess it is time to move to Teams.

  • Kevin Kraft
    Sep 15, 2021

    Depending on the timeline for this feature's implementation, it may hasten our staff's desire to move away from RingCentral and into Teams for meetings, chat, collaboration, etc.

    This feature was used extensively in Meetings by our staff to assist with training and is necessary for them to work.

  • Load older comments
  • +77
1 MERGED

Remote access feature

Merged
We could use a Remote control while video call screen sharing. I tought that this existed in the past but now it is no where to be found.
Robert Dolinski 11 months ago in RingCentral Video 0 Implemented
4 MERGED

RingCentral App - Please add screen sharing for support calls. Much needed feature we already miss!

Merged
Do you have plans to add on a support/desktop share? If not please let me know so I can find an alternative solution.
Guest over 1 year ago in RingCentral Video 2 Implemented
1 MERGED

Need the ability to give keyboard and mouse control when in a meeting

Merged
We use Avaya Custom Office (ACO)/RingCentral. Within the "ACO" app we have the ability to host meetings (under the "Video" category). When in such a meeting, there appears to be no way for the organizer to give control of the keyboard and mouse to...
Craig Rhinehart 11 months ago in RingCentral Web/Desktop App 0 Implemented
21 MERGED

Remote control in Video

Merged
When the meetings app announced it was being discontinued, I did what it told me to do. Download the new app. I downloaded and meetings was gone. Video was in its place. I had my first meeting in it and discovered that I could not take remote cont...
Guest about 1 year ago in RingCentral Video 1 Implemented
27 MERGED

Bring back Remote Control to RC Video

Merged
We have individuals located in geographically dispersed areas and it is very helpful to use RC for remote IT support. Please add Remote Control during meetings to RC Video
Guest almost 2 years ago in RingCentral Video 0 Implemented
24 MERGED

Give and receive screen control in meetings

Merged
I'm confused. Documentation says that you can configure meetings to allow giving and taking screen control - but that feature is not present.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Implemented
1 MERGED

Add Remote Support to RingCentral App/Video for Meetings like it was in RingCentral Meetings

Merged
RingCentral meetings had an option to remotely control a screen that was being shared via requesting control and then accepting that request. This feature should have been added into the RingCentral App before killing off the meeting app.
Chris Knapp 9 months ago in RingCentral Video 1 Implemented
1 MERGED

Fix or bring back meeting as the new version needs remote control settings and the annotate feature does not align for all users

Merged
Fix or bring back meeting as the new version needs remote control settings and the annotate feature does not align for all users
Steve McNeal 8 months ago in RingCentral Meetings & Webinar 0 Implemented
1 MERGED

RingCentral MVP - Pass Keyboard and Mouse Control during Video Call

Merged
Hello. I am transitioning from RingCentral Meetings to RingCentral Office. It was by complete surprise when I realized I could not pass control of the keyboard and mouse during a video meeting using RingCentral Office. I could easily perform this ...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Implemented
1 MERGED

Remote Control

Merged
enable the remote control feature back on my ring central meetings. those were one of the best features you have!
Team Eligan 10 months ago in RingCentral Video 0 Implemented
3 MERGED

enable the control via cli of the "allow remote control of all applications" option in RC.

Merged
enable the control via command line interface of the "allow remote control of all applications" option in RC/RCMeetings. Additional control of the feature from the RC Admin Portal would also be nice.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Implemented
1 MERGED

Make "Remote Control" not be such a pain to use

Merged
The screens don't match what's in the help documentation. Can't find the settings in the Web to enable anything. And trying to talk a new user through remote control is a ridiculously bad experience
Karen Admin 10 months ago in RingCentral Web/Desktop App 0 Implemented
5 MERGED

Remote Access in RingCentral Video (RCV)

Merged
Would like to have a remote access feature in RingCentral Video (RCV). Don't have way to get the standalone RingCentral Meetings app. We badly need the remote access.
Joel Socorro 10 months ago in RingCentral Video 0 Implemented
1 MERGED

Remote mouse & keyboard control during RC Video meeting (RC Meetings feature)

Merged
RC Meetings included the following feature: User A could request control of the mouse & keyboard when User B is sharing their screen / or / User B could grant mouse & keyboard control to User A when User B is sharing their screen.
Lani Pollard 9 months ago in RingCentral Video 0 Implemented
1 MERGED

remote access in RingCentral Video

Merged
We would like to have a remote access in RingCentral Video
Joel Socorro 10 months ago in RingCentral Video 0 Implemented
3 MERGED

We need the remote control feature is required. Before we used to have it in RingCentral Meetings. We want the feature back as normal we can use the mouse, keyboard control the screen

Merged
We need the remote control feature is required. Before we used to have it in RingCentral Meetings. We want the feature back as normal we can use the mouse, keyboard control the screen
Sam Dasari 9 months ago in RingCentral Video 0 Implemented
1 MERGED

give and receive remote control in the meeting as are available in Zoom

Merged
This is almost a required feature for any business operating in cyber space.
Mariko Hayashi-Hall 10 months ago in RingCentral Meetings & Webinar 0 Implemented
24 MERGED

Screen sharing for idiots

Merged
One of the biggest problems we run into when offering customer support for our online business is the people who are calling are EXTREMELY computer illiterate. Teaching someone how to use a computer over the phone is both time consuming and obnoxi...
Guest over 1 year ago in RingCentral Video 0 Implemented
1 MERGED

RingCentral Video - Request Mouse Control

Merged
Since our company has switched over to the new app from RingCentral Meetings to RingCentral Video, we have not been able to request mouse control in screenshare meetings.
Casey Proulx 9 months ago in RingCentral Video 1 Implemented
9 MERGED

RCV needs to allow the participants screen access to the host, just like RCM

Merged
Ring Central Video needs to allow the participants screen access to the host, just like Ring Central Meetings. In other words, participants should be allowed to share their screen and/or the host should be allowed to give access to the participants.
Guest about 2 years ago in RingCentral Video 0 Implemented
19 MERGED

Enable user to take control of another meeting participants screen.

Merged
MS Teams has a feature where other users can request to take control of an individuals screen. It would be great if we could implement this feature.
Pitts Powell about 1 year ago in RingCentral Video 0 Implemented
19 MERGED

request remote control

Merged
if i cannot control the participants computer - then the product is useless for me
Guest about 1 year ago in RingCentral Meetings & Webinar 0 Implemented
6 MERGED

Access Remote control for my ring central video

Merged
i would like to have remote access on my meetings
Guest about 1 year ago in RingCentral Video 0 Implemented
6 MERGED

Remote Access on Ring Central Video

Merged
Our company frequently used the Give/Request Remote Controll (or Access) feature on Ring Central Meetings Desktop. We've since migrated over to Ring Central Video for everything we do, and we were greatly dissapointed to see this feature missing. ...
Guest about 1 year ago in RingCentral Video 0 Implemented
15 MERGED

Add remote control to Ring Central Video within the desktop application

Merged
This is useful for virtual training to provide interaction with the trainees.
Maggie Maes about 1 year ago in RingCentral Video 0 Implemented
36 MERGED

Add ability to access Administrative windows via Remote Control

Merged
When using RingCentral meetings we often have to use the request control feature with our client base to take over control of their computers. In times where we are doing software installations, we often have to run an app as administrator in orde...
Angela Furney over 1 year ago in RingCentral Meetings & Webinar / RingCentral Video 1 Implemented
23 MERGED

Request control on Ring Central Video

Merged
Please add the Request Control on Ring Central Video to better assist users.
Guest about 1 year ago in RingCentral Video 0 Implemented
6 MERGED

The ability to allow someone to control your screen in ringcentral video

Merged
this feature is already in ringcentral meetings. I need to be able to let someone control my screen to sign documents
Chris Melendy almost 2 years ago in RingCentral Meetings & Webinar 0 Implemented
25 MERGED

give control of your screen

Merged
allow the participant to gain control of the shared screen
Guest over 1 year ago in RingCentral Video 0 Implemented
1 MERGED

Add "Remote Device Control" to Ring Central Video

Merged
We use Ring Central for meetings and screen sharing. It would be really nice to be able to allow the ability to enable "Remote Control" of either the host or the recipient to take control of the desktop. Thanks,
Darwin Lambeth 7 months ago in RingCentral Video 0 Implemented
1 MERGED

Add remote control feature to RingCentral Video app like in Meetings

Merged
RingCentral Video remote control feature
Norman Twitty 3 months ago in RingCentral Video 0 Implemented