RELATED IDEAS
Add Remote Control feature to RC Desktop App - Video
It appears this was a feature in the Meetings App, but is not available in the current version of the Desktop App and our account does not allow us to run Meetings.
This is helpful when staff are in a video meeting and they want to hand off control to another presenter or tech support person.
| Product Line | RingCentral App |
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MERGED
enable the control via cli of the "allow remote control of all applications" option in RC.
Merged
enable the control via command line interface of the "allow remote control of all applications" option in RC/RCMeetings. Additional control of the feature from the RC Admin Portal would also be nice.
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Implemented
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1
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Need the ability to give keyboard and mouse control when in a meeting
Merged
We use Avaya Custom Office (ACO)/RingCentral. Within the "ACO" app we have the ability to host meetings (under the "Video" category). When in such a meeting, there appears to be no way for the organizer to give control of the keyboard and mouse to...
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Implemented
1
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RingCentral MVP - Pass Keyboard and Mouse Control during Video Call
Merged
Hello. I am transitioning from RingCentral Meetings to RingCentral Office. It was by complete surprise when I realized I could not pass control of the keyboard and mouse during a video meeting using RingCentral Office. I could easily perform this ...
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1
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Remote Access on Ring Central Video
Merged
Our company frequently used the Give/Request Remote Controll (or Access) feature on Ring Central Meetings Desktop. We've since migrated over to Ring Central Video for everything we do, and we were greatly dissapointed to see this feature missing. ...
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4
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1
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Add Remote Support to RingCentral App/Video for Meetings like it was in RingCentral Meetings
Merged
RingCentral meetings had an option to remotely control a screen that was being shared via requesting control and then accepting that request. This feature should have been added into the RingCentral App before killing off the meeting app.
1
Implemented
1
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9
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RCV needs to allow the participants screen access to the host, just like RCM
Merged
Ring Central Video needs to allow the participants screen access to the host, just like Ring Central Meetings. In other words, participants should be allowed to share their screen and/or the host should be allowed to give access to the participants.
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Implemented
1
MERGED
Remote mouse & keyboard control during RC Video meeting (RC Meetings feature)
Merged
RC Meetings included the following feature: User A could request control of the mouse & keyboard when User B is sharing their screen / or / User B could grant mouse & keyboard control to User A when User B is sharing their screen.
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5
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19
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36
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Add ability to access Administrative windows via Remote Control
Merged
When using RingCentral meetings we often have to use the request control feature with our client base to take over control of their computers. In times where we are doing software installations, we often have to run an app as administrator in orde...
1
Implemented
6
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3
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We need the remote control feature is required. Before we used to have it in RingCentral Meetings. We want the feature back as normal we can use the mouse, keyboard control the screen
Merged
We need the remote control feature is required. Before we used to have it in RingCentral Meetings. We want the feature back as normal we can use the mouse, keyboard control the screen
0
Implemented
What is the status of the remote control feature?
If this feature has been Implemented, can you tell us how to use it? I saw that the feature was supposedly as of April 12th but I cannot find it anywhere.
The status of this feature request has been changed to ���implemented���, however I do not see that it is available in RingCentral Video yet. I do not see a way for a participant to allow remote control, nor do I see a way for the host to request remote control. Is there an updated version I need to download or something? Can you explain how this feature has been implemented? Perhaps I am not looking in the correct spot for the controls????
Tiffany Buraglio
Executive Assistant
PO Box 1350, Carmel Valley, CA 93924
831.308.2717
www.rgs.ca.gov
What does implemented mean? I am still not able to give remote control in the RC windows desktop app.
Last update from RingCentral said this would be available on April 12th. It is now May 3rd and the idea is still in "Planned" status. Is there any update? This entire move to RCV truly feels like a half-baked huge step backwards with the number of features that are still missing. Remote control has been a core feature of enterprise communication applications for years.
... Is there an updated date?
Hello All,
This feature will be available on the 12th of this month. Thank you!
This is a feature we rely on quite a bit and would need to see it in the next release of RCV please.
Our customer would like to have this feature, they have bee migrated already to the RCV
This is a much used and needed feature, which is available in competitor applications please add it back as quickly as possible.
This was the only reason we continued to stick with RC. Off to Zoom for now at least, bummer
Please merge in CUSTCOM-I-4412. I searched, but was using different terminology when I created my idea. I later found this existing idea.
Pls add this feature back!!! Why in the world did you remove it in the first place?!?
Hi Jessica,
I noticed another show stopper for us in RCV. We can���t share audio during a meeting. We produce videos and need to be able to share them during meetings but cannot because we don���t have the option to share sound when using the app.
Best regards,
Shannon
Shannon Simonson
Manager of Operations
ADVANCEMENT RESOURCES
ssimonson@advancementresources.org
+1 319 398 3376 (main)
+1 319 777 7204 (direct)
advancementresources.org
Pronouns (she/her/hers)
Hello Ring Central,
Has this feature in fact been committed for release during 4Q2021? Hope so! It is an essential feature.
Best,
Paul Ellett
954-816-6757
We also found this to be an essential feature in the old app. We uninstalled the new one and redownload the old app and now have it working. If that was not available we would need to switch apps as well. Please bring it back.
This functionality is needed for the desktop app. We are moving away to a different solution because of it.
Just FYI, it looks like you can revert back to Meetings to get back the remote control feature . In the desktop client, go to Settings - Video - Video service and select RingCentral Meetings from the drop-down menu. To reset your users as an admin, go to the online Admin Portal and click Meetings - Video Service.
We were using meetings to take control of a company computer and work on it remotely. Why you would discontinue meetings and say that you will inable that feature in video in the future makes no sense to me. I guess it is time to move to Teams.
Depending on the timeline for this feature's implementation, it may hasten our staff's desire to move away from RingCentral and into Teams for meetings, chat, collaboration, etc.
This feature was used extensively in Meetings by our staff to assist with training and is necessary for them to work.