Community Ideas

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Add Remote Control feature to RC Desktop App - Video

It appears this was a feature in the Meetings App, but is not available in the current version of the Desktop App and our account does not allow us to run Meetings.

This is helpful when staff are in a video meeting and they want to hand off control to another presenter or tech support person.

  • Greg Vermilion
  • Dec 30 2020
  • Implemented
Product Line RingCentral App
  • Lisa Gabriel commented
    20 May 03:08pm

    If this feature has been Implemented, can you tell us how to use it? I saw that the feature was supposedly as of April 12th but I cannot find it anywhere.

  • Guest commented
    20 May 02:31pm

    The status of this feature request has been changed to ���implemented���, however I do not see that it is available in RingCentral Video yet. I do not see a way for a participant to allow remote control, nor do I see a way for the host to request remote control. Is there an updated version I need to download or something? Can you explain how this feature has been implemented? Perhaps I am not looking in the correct spot for the controls????

    Tiffany Buraglio
    Executive Assistant
    PO Box 1350, Carmel Valley, CA 93924
    831.308.2717
    www.rgs.ca.gov

  • Andrew Hibl commented
    20 May 02:28pm

    What does implemented mean? I am still not able to give remote control in the RC windows desktop app.

  • Nicholas Roberts commented
    3 May 09:33pm

    Last update from RingCentral said this would be available on April 12th. It is now May 3rd and the idea is still in "Planned" status. Is there any update? This entire move to RCV truly feels like a half-baked huge step backwards with the number of features that are still missing. Remote control has been a core feature of enterprise communication applications for years.

  • Andrew Hibl commented
    14 Apr 02:58pm

    ... Is there an updated date?

  • Admin
    Jennifer Del Rosario commented
    4 Apr 06:25pm

    Hello All,

    This feature will be available on the 12th of this month. Thank you!

  • David Fuller commented
    9 Mar 09:33pm

    This is a feature we rely on quite a bit and would need to see it in the next release of RCV please.

  • Lutgardo Bayan commented
    18 Feb 12:41am

    Our customer would like to have this feature, they have bee migrated already to the RCV


  • Stacey Fritz commented
    14 Feb 11:06pm

    This is a much used and needed feature, which is available in competitor applications please add it back as quickly as possible.

  • Lindsey Phillips commented
    9 Feb 04:15pm

    This was the only reason we continued to stick with RC. Off to Zoom for now at least, bummer

  • Craig Rhinehart commented
    11 Jan 08:28pm

    Please merge in CUSTCOM-I-4412. I searched, but was using different terminology when I created my idea. I later found this existing idea.

  • Jennifer Heath commented
    30 Nov, 2021 07:37pm

    Pls add this feature back!!! Why in the world did you remove it in the first place?!?

  • Shannon Simonson commented
    12 Nov, 2021 04:36pm

    Hi Jessica,

    I noticed another show stopper for us in RCV. We can���t share audio during a meeting. We produce videos and need to be able to share them during meetings but cannot because we don���t have the option to share sound when using the app.

    Best regards,
    Shannon

    Shannon Simonson
    Manager of Operations

    ADVANCEMENT RESOURCES
    ssimonson@advancementresources.org
    +1 319 398 3376 (main)
    +1 319 777 7204 (direct)
    advancementresources.org

    Pronouns (she/her/hers)

  • Guest commented
    10 Nov, 2021 06:09pm

    Hello Ring Central,

    Has this feature in fact been committed for release during 4Q2021? Hope so! It is an essential feature.

    Best,
    Paul Ellett
    954-816-6757

  • Guest commented
    8 Nov, 2021 06:30pm

    We also found this to be an essential feature in the old app. We uninstalled the new one and redownload the old app and now have it working. If that was not available we would need to switch apps as well. Please bring it back.

  • Guest commented
    25 Oct, 2021 05:48pm

    This functionality is needed for the desktop app. We are moving away to a different solution because of it.

  • Sean Saulsbury commented
    21 Oct, 2021 10:00pm

    Just FYI, it looks like you can revert back to Meetings to get back the remote control feature . In the desktop client, go to Settings - Video - Video service and select RingCentral Meetings from the drop-down menu. To reset your users as an admin, go to the online Admin Portal and click Meetings - Video Service.

  • Guest commented
    20 Oct, 2021 06:23pm

    We were using meetings to take control of a company computer and work on it remotely. Why you would discontinue meetings and say that you will inable that feature in video in the future makes no sense to me. I guess it is time to move to Teams.

  • Kevin Kraft commented
    15 Sep, 2021 03:28pm

    Depending on the timeline for this feature's implementation, it may hasten our staff's desire to move away from RingCentral and into Teams for meetings, chat, collaboration, etc.

    This feature was used extensively in Meetings by our staff to assist with training and is necessary for them to work.

  • Shannon Simonson commented
    31 Aug, 2021 02:13pm

    We really need this feature so we can remotely support our team when they are having any IT issues.

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