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Add Remote Control feature to RC Desktop App - Video

It appears this was a feature in the Meetings App, but is not available in the current version of the Desktop App and our account does not allow us to run Meetings.

This is helpful when staff are in a video meeting and they want to hand off control to another presenter or tech support person.

  • Guest
  • Dec 30 2020
  • Planned
Product Line RingCentral App
  • Attach files
  • Jennifer Heath commented
    30 Nov 07:37pm

    Pls add this feature back!!! Why in the world did you remove it in the first place?!?

  • Shannon Simonson commented
    12 Nov 04:36pm

    Hi Jessica,

    I noticed another show stopper for us in RCV. We can���t share audio during a meeting. We produce videos and need to be able to share them during meetings but cannot because we don���t have the option to share sound when using the app.

    Best regards,
    Shannon

    Shannon Simonson
    Manager of Operations

    ADVANCEMENT RESOURCES
    ssimonson@advancementresources.org
    +1 319 398 3376 (main)
    +1 319 777 7204 (direct)
    advancementresources.org

    Pronouns (she/her/hers)

  • Guest commented
    10 Nov 06:09pm

    Hello Ring Central,

    Has this feature in fact been committed for release during 4Q2021? Hope so! It is an essential feature.

    Best,
    Paul Ellett
    954-816-6757

  • Guest commented
    8 Nov 06:30pm

    We also found this to be an essential feature in the old app. We uninstalled the new one and redownload the old app and now have it working. If that was not available we would need to switch apps as well. Please bring it back.

  • Guest commented
    25 Oct 05:48pm

    This functionality is needed for the desktop app. We are moving away to a different solution because of it.

  • Sean Saulsbury commented
    21 Oct 10:00pm

    Just FYI, it looks like you can revert back to Meetings to get back the remote control feature . In the desktop client, go to Settings - Video - Video service and select RingCentral Meetings from the drop-down menu. To reset your users as an admin, go to the online Admin Portal and click Meetings - Video Service.

  • Guest commented
    20 Oct 06:23pm

    We were using meetings to take control of a company computer and work on it remotely. Why you would discontinue meetings and say that you will inable that feature in video in the future makes no sense to me. I guess it is time to move to Teams.

  • Guest commented
    15 Sep 03:28pm

    Depending on the timeline for this feature's implementation, it may hasten our staff's desire to move away from RingCentral and into Teams for meetings, chat, collaboration, etc.

    This feature was used extensively in Meetings by our staff to assist with training and is necessary for them to work.

  • Shannon Simonson commented
    31 Aug 02:13pm

    We really need this feature so we can remotely support our team when they are having any IT issues.

  • Guest commented
    18 Aug 09:18pm

    We use this feature a lot to support our users, especially in recent times as more and more people are not in person for collaboration or help desk. Please add the ability to pass controls to another participant or host.

  • Steve Ginter commented
    11 Aug 02:30pm

    Please add this feature to RC Video

  • Jason Treadwell commented
    3 Aug 05:58pm

    This is tripling time I spend supporting customers and is fairly basic for a meeting. I'm not sure why the other app was killed off before this was available. PLEASE add this soon.

  • Fin commented
    21 Jul 07:42pm

    Please add this ASAP. This is a pretty essential feature that is expected with screen sharing applications.

  • Guest commented
    20 Jul 05:01pm

    I would much appreciate the addition of this feature.

  • John Elissiry commented
    15 Jul 05:51pm

    This feature is vital to our business. Please add ASAP. We do a lot of support work and dont want to leave Ring Central.

  • John Elissiry commented
    15 Jul 05:49pm

    Please add!

  • Angela Furney commented
    28 Jun 02:21pm

    Please ensure my idea from

    • CUSTCOM-I-1485 is included with this. We do a lot of software installation remotely which requires access to administrative windows that RC meetings doesn't currently allow and we have to have a customer click through the windows for us or enter passwords that they really shouldn't have access to.

  • Guest commented
    20 May 11:12pm

    This feature needs to be available in the RingCentral desktop app whether you are using Video or Meetings.

  • JD Slatta commented
    18 May 07:54pm

    For reference:


    From: Edgardo Camon Jr <edgardo.camon@ringcentral.com>
    Sent: Friday, July 10, 2020 4:12 PM
    Subject: RE: 2nd Follow up | Case # 10985627 [ ref:_00D80aRUX._5002H1EgGxI:ref ]

    Hello Lisa

    This is Edgardo, Supervisor from Ringcentral. I am sending you this courtesy email regarding the case 10985627. Here are the answers on your queries.

    1. The new RC Video does not allow remote control for attendees - I just got an update from our engineering team that this feature will be available in Q4 this year.

    2. We are told by clients that the new RC Video does not work on Apple devices – they are unable to get it to run on Firefox or Safari browsers. Is this limited to Chrome? - Problem with iOS chrome, is that Apple has not made the webRTC API available to other browsers in iOS and only limited to the chrome browser.

    Let me know if you have further questions.

    Thank you for choosing RingCentral as your communications provider!

    Regards,

    Edgardo Camon Jr

    RingCentral

    Technical Support - Supervisor

  • JD Slatta commented
    18 May 07:43pm

    Please add Remote Control to RC Video. This feature will be super helpful in securely meeting with our clients online.