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Status Under review
Created by Tim Lopez
Created on Dec 30, 2020

Customize Email Notifications

One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.

Product Line RingCentral Admin Portal
  • EAG 1Source
    Jan 25, 2023

    Would love the ability to customize the subject line for voicemails. So we can add the queue the voicemail was left for in the subject instead of the body (our current ticket system only parses information in the subject line)

  • Abi Gurumurthy
    Feb 18, 2021

    This is not possible today but you can customize Email notifications that are sent to when a user is being added / invited to the RingCentral System. This can be done by going to the Admin portal > More> Account Settings > Appearance > Email Notifications

    https://support.ringcentral.com/article/Customize-Notification-Email-Sent-to-Users.html