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Status Under review
Created by Steve Carroll
Created on Apr 12, 2023

Duplicate Queue / Copy Queue / Queue Templates

Option to "Copy All Attributes From" Option when creating a new queue.


"Dulicate Queue"


"Select Queue Template"

All of the above would clone all queue details including members and custom rules, greeting and hold etc ...


I was creating 20 queues with 10 members from each queue.

Each member / manager had to be added MANUALLY.

- Greetings / schedually MANUALLY

- Custom Rules MANUALLY

- Call Routing / Work Hours / Wrap up etc .... MANUALLY

All of the queues were essentially copies of the one prior with only minor changes to custom rules, and schedules. It should not be this time consuming.