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Status Needs more information
Created by Mark Simons
Created on Apr 13, 2023

Call Report for Dropped Calls

Call Report for Dropped Calls

  • Stephanie Muston
    Reply
    |
    May 19, 2023

    We would consider a dropped call to be an abandoned call. It would be nice to determine if it is a user or caller issue. I've noticed that there is some information for abandoned calls that are parked or on hold but not if the call was not on hold or park (on performance reports). Also, there is no way to track why the call was abandoned.

    1 reply
  • Admin
    George Lu
    Reply
    |
    May 19, 2023

    Hi Mark,

    Thanks for submitting an idea request. Could you please elaborate on the a dropped call report? Ideally what would define a "dropped" call for your company and the metrics that you would like to see related to it (users, queues, time of day etc..)


    Regards,

    George Lu