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Status Under review
Created by Steve Carroll
Created on Apr 14, 2023

Notification Editor

We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place.

Currently our notification shows:

Subject :

New call from <Area or Callers ID> - <Fwd Call group name, ext. number> <number of the client>

Email Body:

From: <Area or Callers ID> - <ext name & ext. number> <number of the client>
Recieved: Date (no problem here)
To: <Actual Number Client Dialed>
Status: missed (no issue here)

We would like to change this to: to simply:

Subject:

New/Missed Call from <Client phone number> to <Client Dialed Number or Ext Name>

From: <Callers ID or Phone Number>
Recieved: Date (no problem here)
To: <Actual Number Client Dialed / Extension Name>
Status: Missed (no issue here)

is it possible to give us some method of editing the default email template completely or at least change the subject line to something simpler.