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Status Under review
Categories RingCentral Phone
Created by Hamid Jahan
Created on Apr 21, 2023

Remove user's extension announcement on DND ( Dial by Name Directory)

We have several business units. Some use direct dial numbers and some extensions. When using the DND (Dial by Name Directory) feature, an automatic announcement indicates that the call is being transferred to USER, extension XXXX. We do not want external callers to know the extension of our users. Unfortunately, we cannot suppress this announcement.