This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-84 Call queue: Send Group Voicemail to multiple Extensions.
I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating.
The problem I am seeking a solution for:
Calls can only go to one voicemail so if the call is not answered all work is dumped on one team member.
What I have already thought to try:
1) Assigning which extension receives the voicemail if a call is unanswered by times of day- this is not possible.
2) Having calls assigned to by rotating that will go to the team member who received the calls voicemail if unanswered- this is not possible
There are apparently no work arounds.
|Product Line||RingCentral App|