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Status Planned
Created by Guest
Created on Jan 4, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-84 Call queue: Send Group Voicemail to multiple Extensions.

Call queue to VM flexibility Merged

I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating.

The problem I am seeking a solution for:

Calls can only go to one voicemail so if the call is not answered all work is dumped on one team member.

What I have already thought to try:

1) Assigning which extension receives the voicemail if a call is unanswered by times of day- this is not possible.

2) Having calls assigned to by rotating that will go to the team member who received the calls voicemail if unanswered- this is not possible

There are apparently no work arounds.

Product Line RingCentral App