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Status Under review
Created by Guest
Created on Jan 5, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1595 Account-Wide Holiday Settings and/or Holiday Templates.

Pre Generic Message for Call Queue Calls during holidays routes back to IVR Menu Merged

Posting in behalf of the customer.

Customer want to have the option to set rule/template for his call queue groups that call get still route back to the IVR menu during holiday

Product Line RingCentral Admin Portal
1 MERGED

Call Queue custom routing for holidays - route to afterhours voicemail

Merged
Currently on custom rules closures for holidays the voicemail routes to the in hours voicemail during the business hours even though the queue is 'closed'. This voicemail states the agents are busy. We would like this to route to the after hours v...
Laura Anderson over 1 year ago in RingCentral Admin Portal 0 Under review