This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1948 Shared SMS were multiple users can receive and send SMS on specific number.
My company provides a unique number to each employee. I manage a team who regularly texts with clinical staff and patients. When a user is on vacation, I need a way to forward their calls and texts to another user so there is appropriate coverage & the recipient does not go unanswered.