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Status Under review
Created by Jorge Mico
Created on May 2, 2023

Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

Why is it useful?

- This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordings.

Who would benefit from it?

- More efficient for managers to have segregated call logs specific to call queue members.

How should it work?

- Add a Permission for Custom User Role

- Call Queue Manager Access Management: Access Call Logs of Call Queue Members