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Status Implemented
Created by Stephanie Rensburg
Created on May 3, 2023

Add KPI for "Not connected" call length - Performance reports

We are needing a KPI in performance reports that show the total time spent on "not connected" calls. This is for when the sales user is calling but the customer does not answer - this time needs to be allocated towards their total time spent on calls and not just

handles time which is calculating connected calls length time only.

  • Admin
    George Lu
    May 18, 2023

    Hi Stephanie,

    Have you checked out the LOB Analytics application? This application allows users to create their own custom KPIs including Not Connected.


    George Lu


    1 reply