Hi RC Devs.
Hope this is the right place to post this.
In currently aware of that the new RingCentral App Presence is different from the Phone App Presecen on the API site, and since Phone is in progress of sun set (got info from your one of your devs) we need to move on to support your new App, including the white labeled solutions.
Unfortunately we rely on Presence Events, and currently the Unified Presence is only available as a GET using the API. We would much appreciate if the new presence would be available as an Unified Presence Event - like the old event for Phone, Extension Presence Event.
If that's not an option I would much appreciate if you would notify me - and in that case I would guess that we must change the engine of our app to do some intensive polling using the GET method to keep Presence synced???
Note* I'm open for ideas if you got any, though have spoken with tech support who recommened me going straight to the developer community and make a feature request since he couldn't find much regarding the topic.
Thanks in advance.
Hope it makes sense and feel free to contact me!
|Product Line||Developer Platform and APIs|