RELATED IDEAS
Feature to Enable: Only Super Admin Should Create Support Cases
Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account.
Who would benefit from it?
- RingCentral, IT supports, Super Admin.
- Eliminates multiple duplicated cases by different non-Super Admin users.
How should it work?
- It can be added as role permission. This should be disabled by default for Standard users. Or can be a permission modifiable for custom roles.
2
MERGED
Restrict opening support cases to admins only
Merged
Please add an option within Custom Roles (or via other means) to restrict users from opening their own RingCentral support cases. A standard user is able to log in at https://support.ringcentral.com and open their own case, and that support site i...
0
Under review