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Status Under review
Created by Wendy Busse-Coleman
Created on Jan 6, 2021

Custom Rules - Include Name of Rule On Each Step/Screen

As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin scheduling. It would be efficient to see the name of the rule on each screen of the process. The only way to recall if a Custom Rule was entered for a specific time of the day while in the steps you have to press BACK or advance, save the RULE then look at the screen that lists all the CUSTOM RULES for that extension. Feel free to look at the Frost & Associates account and specifically Extension 110 and 126. T

Product Line RingCentral Admin Portal