This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-48 Show Original Callers Number in Caller ID when Transferring calls.
Why this matter needs to be addressed Reason # 1. because when the agent/assistant goes to answer the call they assume the receptionist is calling them and not a client. Reason # 2 When the agent/assistant goes to return a missed call and selects call back it calls back the receptionist and not the actual client who called them. Reason #3 When the agent/assistant go to listen to their voicemail it looks like it is a voicemail from the receptionist and not the actual client who called and left a voicemail. The agent/assistant do not realize it was someone else who called them till the agent/assistant plays the voicemail recording.
|Product Line||RingCentral Phone|