Community Ideas

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-48 Show Original Callers Number in Caller ID when Transferring calls.

Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then tells the receptionist who they need to speak with. So the receptionist then transfers the call to that agent/assistant. However the callers name should appear on the agent/assistant caller id and not the receptionists name (which is currently the case. ) Merged

Why this matter needs to be addressed Reason # 1. because when the agent/assistant goes to answer the call they assume the receptionist is calling them and not a client. Reason # 2 When the agent/assistant goes to return a missed call and selects call back it calls back the receptionist and not the actual client who called them. Reason #3 When the agent/assistant go to listen to their voicemail it looks like it is a voicemail from the receptionist and not the actual client who called and left a voicemail. The agent/assistant do not realize it was someone else who called them till the agent/assistant plays the voicemail recording.

  • Guest
  • Jan 7 2021
  • Planned
Product Line RingCentral Phone