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Status Under review
Categories RingCentral Phone
Created by Carlos Couto
Created on May 15, 2023

Allow Presence line call routing or forwarding back to originating extension

An administrative assistant who has a presence line on their handset, answers the presence line extension and determines that the caller should leave a message to the originating extension. There isn't a way at this moment for the call to be routed or transferred to the originating extension.