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Status Will not implement
Created by Fady Kardoush
Created on Jan 7, 2021

Scheduling for Call Queue Members

We'd like to schedule users to be added/removed from a Call Queue at specific times.

For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm.

Taking it one step further, it would be great to be able to set a recurring schedule that "John" is added to the "Sales Queue" from 1pm-4pm on weekdays, and removed from the "Service Queue" during those same hours.

There are multiple queues that the user would be a member of, so simply turning Off call queue calls on the user-side wouldn't be an option.

Product Line RingCentral Admin Portal
  • Admin
    Jessica Hernandez
    Apr 19, 2022

    Hi everyone,

    I confirmed with our call queue product manager that this feature will not become available in the RingCentral app, but we do invite you to check out Contact Center for a more robust solution: https://www.ringcentral.com/effortless-customer-engagement.html. Pricing: https://www.ringcentral.com/office/plansandpricing.html#cc

1 MERGED

Auto Queue Joining/leaving based on schedule

Merged
Automatically queue availability based on user schedule, this would move users in and out of the queue based on a time schedule and not require manually enabling. Manual override should still be available.
Jen Zimmerman about 1 year ago in RingCentral Admin Portal 0 Will not implement
1 MERGED

Option To Select Call Queue Members on a Particular Day

Merged
Call Queue must have an option or feature to route calls to members on a specific day
Guest about 1 year ago in RingCentral Admin Portal 0 Will not implement
1 MERGED

Add call queue scheduling features

Merged
We want to implement multiple call queues that contain multiple users. We need to be able to schedule these users for different times on different call queues. example: Payroll call queue - User 1 accepts calls 5am-11am, user 2 accepts calls 8am-2...
Guest over 1 year ago in RingCentral Phone 0 Will not implement