RELATED IDEAS
Scheduling for Call Queue Members
We'd like to schedule users to be added/removed from a Call Queue at specific times.
For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm.
Taking it one step further, it would be great to be able to set a recurring schedule that "John" is added to the "Sales Queue" from 1pm-4pm on weekdays, and removed from the "Service Queue" during those same hours.
There are multiple queues that the user would be a member of, so simply turning Off call queue calls on the user-side wouldn't be an option.
| Product Line | RingCentral Admin Portal |
1
MERGED
1
MERGED
Add call queue scheduling features
Merged
We want to implement multiple call queues that contain multiple users. We need to be able to schedule these users for different times on different call queues. example: Payroll call queue - User 1 accepts calls 5am-11am, user 2 accepts calls 8am-2...
0
Will not implement
Hi everyone,
I confirmed with our call queue product manager that this feature will not become available in the RingCentral app, but we do invite you to check out Contact Center for a more robust solution: https://www.ringcentral.com/effortless-customer-engagement.html. Pricing: https://www.ringcentral.com/office/plansandpricing.html#cc