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Status Under review
Created by Eric Montgomery
Created on May 18, 2023

Phone Status Labels

It would be useful to have the ability to apply your own label to phone status. As an admin, I need to know why someone may be logged out of taking calls. The most necessary labels would be "Lunch" and "15 Minute Break". Doing this allows the administrators and co-workers to know why someone is not available.

It may also be helpful to allow for scheduling this status as a user and an administrator.