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Status Needs more information
Created by Paul Dobbs
Created on May 18, 2023

Automatic Quarterly Export of Analytics

The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year.

An automated export of the month, or quarterly totals of calls, minutes and other KPIs should be there, saved to perhaps the Billing tab of the service portal for easy download, or somewhere similar in that portal. We've been a Ring customer for 2 years, and now I cannot tell our Board how much Ring has changed over time for us, because I cannot get any historical data. I did not know it was all being lost after a couple of months! Other services we have, such as our website analytics, we can go back years at a time for comparisons and happily look at the increasing activity and trends.

  • Admin
    George Lu
    May 18, 2023

    Hi Paul,

    Our Line of Business analytics should house data for at least 6 months. In Q3 we will plan to release additional storage options up to 36 months. You can create a reoccurring subscription in the Subscriptions section of our portal for once a quarter to get up to date insights.


    George Lu