The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year.
An automated export of the month, or quarterly totals of calls, minutes and other KPIs should be there, saved to perhaps the Billing tab of the service portal for easy download, or somewhere similar in that portal. We've been a Ring customer for 2 years, and now I cannot tell our Board how much Ring has changed over time for us, because I cannot get any historical data. I did not know it was all being lost after a couple of months! Other services we have, such as our website analytics, we can go back years at a time for comparisons and happily look at the increasing activity and trends.