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Status Under review
Categories RingCentral Phone
Created by Stacy Palmer
Created on Jan 7, 2021

Add CCRN to directory in RC Office

Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC Office side to better determine where calls will be forwarded/transfered.

Product Line RingCentral Phone