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Status Under review
Created by Rachel Brefo-Burroughs
Created on May 19, 2023

Maximum caller wait time in queue should include 45 secs

the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?

  • Mary Dietz
    Jul 5, 2023

    Can we also get more granular with increments of 30 seconds even after the 1 minute mark? For example, I was looking to change ours to 1 minute 30 seconds or 15 seconds. The jump from 1 minute to 2 minutes is a noticeable difference for callers.