Skip to Main Content
Status Already exists
Created by Megan N
Created on May 19, 2023

Voicemail Metrics

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.

  • Admin
    George Lu
    May 23, 2023

    Hi Megan,

    Have you tried creating a widget report to Analyze voicemail metrics on LOB Analytics? Our reporting should allow you to show the total number of calls going to Voicemail along with when peak times occur across your organization or queues.


    George L