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Status Under review
Categories RingCentral Phone
Created by John Besedic
Created on May 23, 2023

Custom voice message for ringcentral phones when offline

Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available to take your call. Good Bye" We are a restaurant chain that relies on phone in orders. Our POS system is internet web based I would love the tell the customers to visit our website or phone app to place an order. Or any other custom message we would like to make. I know I can forward the main number to another device like a cell phone but it might be hours before we realize the phones are down or not working.