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LOB Analytics and Performance Reports have similar KPIs. It would be beneficial to have completed calls in Performance Reports to show how many calls were completed instead of transferred.
Hi Stephanie, Please look for a calendar invite and email from outlook regarding a meeting time. I've reached out a few times and was unable to get a response.
I sent you an email about LOB Analytics since I have been having trouble with it. I appreciate any assistance that you may have. Thanks, Stephanie Muston
Lob Analytics is our next gen offering of Performance reports, one of the added features is a more complete set of call filters and categorization such as completed calls. If there are any issues with utilizing LOB Analytics, please feel free to reach out to me at firstname.lastname@example.org for us to discuss further and address any problems