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Status Under review
Categories RingCentral Phone
Created by Stan Kats
Created on Jan 7, 2021

RELATED IDEAS

SMS option in IVR

It would be amazing for callers to be able to send a text directly from the IVR. Something like "Press 9 to send us a text" or something thereabouts. I don't know if it's technically possible, but if there could be some sort of speech to text or similar, it would be a great feature.

Product Line RingCentral Phone
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  • Kevin Wooten
    Reply
    |     May 12, 2022

    if you are using ring central. They can already text you directly to that number.

1 MERGED

SMS on demand from ivr menu

Merged
customer could be able to get certain forms or links sent to them by sms based on ivr menu choices.
Kevin Wooten over 1 year ago in RingCentral Phone 0 Under review
1 MERGED

Add to the IVR Menu an option to Return a call and a Text Message feature as well, for customers.

Merged
It comes in handy for customers that call a business after hours (potential buyers). We should be able to address them on their prefered contact method, especially for E-commerce companies, and hopefully obtain profit out of the call backs or text...
Belen Rodriguez over 2 years ago in RingCentral Phone 1 Under review