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Status Under review
Created by Shaun Shimizu
Created on May 25, 2023

Disable employees from calling out from the Main Phone Line

Hello, we noticed that our employees are able to manually change their calling out line (via the app and desktop). Can you disable this function so that employees can ONLY use the numbers that they were assigned?

Although we tell them not to switch things on their ends, it still happens, and customers end up calling the wrong numbers since the Caller ID shows our private number on their end.