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Status Future consideration
Created by Alan Barry
Created on Jun 2, 2023
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.

Add Reporting on Active/Non Active Queue member Merged

is it possible to report on queue members and whether they are active or not, or for how long in a timeframe they have not been available for queues they are part of

  • Admin
    George Lu
    Jun 5, 2023

    Hi Alan, currently at the moment this is not possible but we are actively working on fitting this feature into our roadmap for a future release.


    George Lu