RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.
Add Reporting on Active/Non Active Queue member Merged
is it possible to report on queue members and whether they are active or not, or for how long in a timeframe they have not been available for queues they are part of
Hi Alan, currently at the moment this is not possible but we are actively working on fitting this feature into our roadmap for a future release.
Regards,
George Lu