Share your ideas with us
I have a team that deals with emails and some times calls outside of InContact. I would like a way to manually create a "ghost call" or "interaction" and attach a scorecard to that and score it. Be able to assign that "ghost interaction" to a specific agent.
|Product Line||RingCentral Contact Center|
Thanks for sharing these articles, Kurt!
We can now do scoring for emails.
This link provides information on searching for interactions.
This link provides reporting information, which includes emails.