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Status Planned
Created by Jennifer Holl
Created on Jun 2, 2023

Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month

This is useful to compare metrics and output of users in a more specific timeframe, especially on days where the office may be busier with calls. You could compare every Monday within a month for example in one report, to see productivity. This allows you to make a more accurate comparison in relation to call volume and productivity if Mondays are your busier days of the week. There are ways around this by pulling reports individually and compiling data, but having a shortcut would be nice!

  • Admin
    George Lu
    Jun 5, 2023

    Hi Jennifer,

    Thanks for the request. Currently at the moment the best way to do this is way exporting reports. We are looking to fit this report in as well as a new widget as well in a future release.

    George Lu

    2 replies