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Status Under review
Created by Robert Brenner
Created on Jun 6, 2023

Add ability to migrate account from single-level to multi-level IVR without losing account configuration

Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be very nice if RC could figure out a way to enable the migration path from single-level to multi-level IVR whithout customers having to rebuild much of their system configuration.