RELATED IDEAS
Reporting Capability on IVR Menu for key presses
I need report capability from an IVR menu to see which key presses callers are hitting and would like the following information: # of incoming calls, duration of call, missed calls. Example from my Main IVR menu we have multiple locations - each location has a key press and then a sub menu. I want to see rom my total number of calls daily - what % of calls are going to each location. Then the same thing from my Sub menu IVRs.
Hi, thanks for the feedback!
We are aware of this request and actively working on an opportunity to fit it into our existing roadmap to provide IVR capabilities. Please let us know if we may reach out to you regarding any use cases or user testing regarding this feature?
Regards,
George Lu
I would love to see a full call trail that shows the caller hitting the IVR, what button they pressed and after how long, Which users the call was transferred to, etc etc etc.