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Status Future consideration
Created by Diego Palao
Created on Jun 6, 2023
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.

User log in and log out details Merged

Have visibility on what time each user logged in (i.e. available) and logged out (i.e unavailable) on the Queue. Currently we can see the time when inbound and outbound calls took place but do not see for a given day the details when a user was available and unavailable. Users have expectations on when they need to be available and we want to make sure they comply.

  • Admin
    George Lu
    Jun 8, 2023

    Hi Diego,

    Thanks for submitting feedback! We are aware of this request and trying to fit it in our backlog as a highly requested item.

    George Lu