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Status Under review
Categories RingCentral Phone
Created by Kurt Hayen
Created on Jun 9, 2023

More efficient way to transfer to VM using the phone

Currently to transfer to voicemail on a physical phone requires several steps,

  1. While on a call, press the Transfer key.

  2. If your phone's default Transfer type is already set to Blind, proceed to the next step. Otherwise, press the Blind softkey.

  3. Enter *0 (asterisk zero) and then the target extension number.

  4. Wait for a couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out.

I suggest programming a softkey with the option to transfer to voicemail with a single press instead of having to go through multiple steps

  • Brian Gade
    Jun 19, 2023

    This is definitely needed. I can't even use a softkey with the right key combination for transfer to voicemail (*0ext), as I just get an error that it's an invalid extension.