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Status Under review
Categories RingCentral Phone
Created by Roger Hall
Created on Jun 12, 2023

Ability to see RingCentral user directory in Dynamics 365 RC App

We have integrated RingCentral with Dynamics 365 so our team members can answer calls directly inside Dynamics 365. When using the RingCentral app to transfer a call internally we can search anyone in the RingCentral directory. Unfortunately, we cannot do this when transferring a call while using the RingCentral app inside Dynamics 365. It only allows us to see personal contacts or contacts that are inside Dynamics 365. It would be awesome if we could see the RingCentral directory while using the app inside Dynamics 365. Right now we have to do a manual import of all data each day so our team members can see internal team members to transfer calls to. This also applies to all call groups. It seems silly that we can integrate with Dynamics, yet cannot see the RingCentral user directory in said integration.