RELATED IDEAS
Number of percentage of received call within 30 seconds
please add to the analytics the option to view the percentage of received calls within 30 secs for all users. This is a big help for checking the percentage and if you can also add the specific time for night time shifts
Hi Ronald,
This is currently possible in LOB Analytics! You can set a filter for 30 seconds for ringing as well as configure time settings in the calendar filter.
Please feel free to reach out to me at george.lu@ringcentral.com to schedule a meeting to go over your business needs and how we can help.