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Status Under review
Created by Maribel Lopez
Created on Jun 13, 2023

Mitel phones to have the intercom working while the DND is enabled

Is there any way for the Mitel phones to have the intercom working while the DND is enabled?

We can see on the link https://support.ringcentral.com/article-v2/4604.html?brand=RC_US&product=RingCentral_MVP&language=en_US that "The Intercom call is converted into a regular call and will route to the receiving User's voicemail.".


-However, customer wants to know if there is a way that it will not go to user's voicemail.