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Status Under review
Created by Ashley Coy
Created on Jun 13, 2023

Callbacks Moved back to Available Leads if Not Dialed

Agent's own their callbacks. If an agent leaves the company or neglects to maintain contact with someone in their pipeline we want the lead to automatically go back into the pool so another agent can begin working it. We would want to set the number of days that the callback is owned by the agent before being sent back to available pool for calling.