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Status Future consideration
Categories RingCentral Phone
Created by Gregory Hitzel
Created on Jan 12, 2021

Rejecting Call Queues, send to VM

We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings the same user again, over and over, until it goes to voicemail or the caller hangs up. Would be nice if rejecting the call took the user out of the queue for that incoming call, and if all users rejected the call, the caller would be sent to voicemail.

Product Line RingCentral Phone
  • Kole Wade
    Sep 20, 2022

    Hi, small business owner here. This feature is ESSENTIAL! We use our work phone and cell phone numbers simultaneously. I can't stop my phone from ringing incessantly while I'm on an important call on my cell phone. This is so frustrating. I use my cell phone app exclusively, so ring groups are a no go. This is a simple frigging solution. Add a call cue check box to allow users to ignore a call. If all users ignore the call, then send it to VM! If someone is running a call center, then obviously they wouldn't need that feature and would leave the check box unchecked. How is it so difficult for your developers to add this simple feature? You do realize it is much easier for your small business customers to fire you and transition to 8x8 or another service which is willing to work with their customers don't you?

  • Kevin J Antony
    Sep 9, 2022

    I've read all the previous threads on this 'feature' of the app. It has been annoying me and my co-workers for years since the day we started using Ring Central and Call Queues. I'm constantly toggling myself out of the queue (the only solution) so that the call stops ringing and stealing focus from the task that I'm on. There's a 50% chance a minute later that I forgot to toggle myself back into the queue.

  • Bob Sherer
    Aug 10, 2022

    8x8's app allows a user to decline and the call stops ringing for them. If everyone declines, it goes to voicemail. That's perfect. I support this idea.

    I'm trying out RingCentral and have loved everything so far except for this missed feature. With 8x8, my two main groups have simultaneous ringing and each person can decline the call, knowing who should be the one to answer it and who is their backup person. However, in 8x8, declining in a simultaneous ring call queue group does nothing. It doesn't wait 5 seconds, it just rings again. Thus, the caller has to wait the entire time before going to voicemail. If we are in the middle of a crisis and nobody can take the call, the caller suffers. Our solution is to reduce the ring time, which isn't optimal, since we might need some time to get to our desks, get away from noise, or - very reasonably - see if the right person is going to answer it first. (We rotate on-call duty 24/7 with one person responsible but all of us able to back them up when they are on another call or if they miss it for some reason.)

  • Andy Clegg
    Mar 31, 2022

    This is so annoying, I'm in the middle of another call, you click ignore and the thing keeps popping up over and over again - Ring Central why don't you just remove the ignore button because it's pointless having it!

  • Lisa Syverson
    Dec 3, 2021

    I agree. This is a super annoying "feature" and you should give people an option to reject a call and not continue to have it ring again 5 seconds later. I should not have to put myself on "unavailable" status if a customer walks in or if I answer a call on my cell phone and It's incredibly frustrating to be distracted every 5 seconds with ringing.

  • Liz Plett
    Aug 11, 2021

    This is a basic phone functionality. It should not take this much time out of my day to press ignore five times before a call is sent to voicemail.

  • Brennan O'Brien
    Aug 3, 2021

    This can be a pain point for large organizations. Hopefully RingCentral applies resources to enhance this ASAP.

  • Brent Oglesby
    Aug 3, 2021

    This feels like a basic functionality to any phone system I have worked on. One of several things RC missed the boat on

  • Nathan Ramsden-Lock
    May 28, 2021

    There have been lots of complaints about this over the years and ring central have done nothing about it. for the full history see here:-

  • Guest
    Feb 9, 2021

    Yes!! Why does RingCentral work this way? Very confused - I'm a new user and coming from Grasshopper. If a call is declined the agent is confirming they can't take the call.

  • Dustin Comer
    Jan 14, 2021

    Yes, this is very annoying for users.


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