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macOS Universal Application - Apple Silicon M1

Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation.

I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / audio too quickly after loading into a meeting or trying to share my screen. I believe natively supporting the M1 would resolve those issues.

  • Guest
  • Jan 13 2021
  • Planned
Product Line RingCentral App
  • Attach files
  • Admin
    Becky Hensley commented
    3 Nov 04:29pm

    My understanding is that this is coming this quarter. When I have an update on this, I'll be sharing information here.

    Stay tuned.

  • Randy Soraich commented
    2 Nov 07:12pm

    When is this slated for release? Communication is key - Please provide an update.

  • Randy Soraich commented
    21 Oct 09:43pm

    Any update on the ETA for a truely native M1 / Apple Silicon binary?

  • Greg Conner commented
    20 May 03:15pm

    I'm quite confused as to why this would take this long. It's likely it's just a recompile. Being Zoom had theirs out on December 21st of last year, perhaps we need to move our service to Zoom since they appear to care.

  • Kurt Schmucker commented
    24 Mar 09:32pm

    A major disappointment! No M1 native support until 2H 2021.
    To even post this as an update to the idea “macOS Universal Application - Apple Silicon M1” is close to being a deception.

  • Tom Horton commented
    24 Mar 09:29pm

    Well I guess that means we have to wait until December 2021.

  • Admin
    Jessica Hernandez commented
    24 Mar 09:05pm

    Sorry for the confusion everyone. I confirmed with product that this is expected behavior. They advised it is still an Intel version working on M1 Chips via emulator. Native M1 support is coming 2H 2021.

  • Mike Deliberto commented
    24 Mar 04:13pm
  • Mike Deliberto commented
    23 Mar 09:19pm

    Yeah same here. I thought I did something wrong. I would say more issues as too, audio garbled and a whole screen on my mac went blank when I had the RC window maximized on another screen

  • Admin
    Jessica Hernandez commented
    23 Mar 09:14pm

    Thank you for providing this information Brandon and Tom, I've looped in engineering so they are aware and looking into this.

  • Tom Horton commented
    23 Mar 08:40pm

    I download 21.1.29 today but it installs an Intel version, see attached screenshot of Activity Monitor.

  • Kurt Schmucker commented
    23 Mar 04:08pm

    Great news! Thanks.

  • Guest commented
    23 Mar 03:55pm

    I tried downloading the M1 version from the link provided. The app is still showing as running on intel architecture though under activity monitor.

  • Admin
    Jessica Hernandez commented
    23 Mar 03:47pm

    The RingCentral App now has an M1 download: https://support.ringcentral.com/download.html

  • Mike Deliberto commented
    26 Feb 04:33am

    We will wait until late 21 to start to replace systems with arm based macs. If this is not implemented by then we will need to look for another vendor. I've been piloting the M1 and RC struggles on there. Thanks

  • Tom Horton commented
    24 Feb 12:33am

    Yes, a native M1 Apple silicon app is needed!

  • Jared Davis commented
    16 Feb 05:49pm

    PLEASE!

  • Randy Soraich commented
    22 Jan 05:56pm

    It seems that any business that uses RC and Mac clients will need a native M1 app sooner rather than later since Apple is transitioning all of its systems to Apple Silicon. Assuming RingCentral continues to offer cross-platform compatibility, the question here is when not if. It would be good to have some communication to customers regarding the target timeline for this support so that we can all plan accordingly.

  • Guest commented
    19 Jan 06:41pm

    Native M1 support please.