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Status Implemented
Created by Guest
Created on Jan 13, 2021

macOS Universal Application - Apple Silicon M1

Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation.

I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / audio too quickly after loading into a meeting or trying to share my screen. I believe natively supporting the M1 would resolve those issues.

Product Line RingCentral App
  • Chris Rosa
    Aug 11, 2022

    Am I not the only one seeing the universal binary?

    https://support.ringcentral.com/download.html

  • Mike Deliberto
    Feb 10, 2022

    The intel version has been brutal on my M1. It would crash every time I'd close the app. The execs got sick of all of the RC issues on our Macs and are having us transition to Teams. Leaving this here for anyone at RC that cares about feedback resulting in the loss of customers.

  • Admin
    Becky Hensley
    Feb 10, 2022

    You'll find the update on the downloads page here: https://support.ringcentral.com/download.html

  • Jon Anderson
    Feb 8, 2022

    Thanks for sharing the quick response from the PM. We will stick w/ the Intel build unless we hear a true universal binaries version becomes available.

  • Admin
    Jessica Hernandez
    Feb 8, 2022

    Hey Jon, we followed up with the Product Manager for this project. She advised:


    Users can still use their Intel builds on Mac, which is the universal application for both platforms. However we recommend to use M1 builds for M1 machines for better performance and for battery usage optimization.
    If users use auto-updatable builds, they can also stick to the Intel version. With the app update the app automatically replaces Intel build on M1 native build. But this logic is not applicable for non-updatable builds.
    Also, we continuously work on the optimization for all our builds, so if users don't want to switch to native builds they for sure could continue work with Intel builds without any significant differences.
  • Admin
    Becky Hensley
    Feb 7, 2022

    Jon, I'm looking into this - hang tough while we wait for an answer. Thanks!

  • Jon Anderson
    Feb 2, 2022

    I see that the Apple Silicon version has been launched. Congrats!


    Can you confirm that the Universal Application is still on the roadmap and that this is a separate goal? Managing updates with 2 separate PKGs of the same app name for Apple Silicon and Intel is problematic for Enterprise IT support.


    Thank you,

    Jon

  • Admin
    Becky Hensley
    Jan 12, 2022

    Looks like this got pushed down the road just a little.
    Hoping for this quarter, but will keep you updated here when we get more news.

  • Matt Trumbo
    Jan 7, 2022

    Is there any update on this? The level of battery drain from RC vs. other apps on my M1 is astonishing.

  • Admin
    Becky Hensley
    Nov 3, 2021

    My understanding is that this is coming this quarter. When I have an update on this, I'll be sharing information here.

    Stay tuned.

  • Randy Soraich
    Nov 2, 2021

    When is this slated for release? Communication is key - Please provide an update.

  • Randy Soraich
    Oct 21, 2021

    Any update on the ETA for a truely native M1 / Apple Silicon binary?

  • Greg Conner
    May 20, 2021

    I'm quite confused as to why this would take this long. It's likely it's just a recompile. Being Zoom had theirs out on December 21st of last year, perhaps we need to move our service to Zoom since they appear to care.

  • Kurt Schmucker
    Mar 24, 2021

    A major disappointment! No M1 native support until 2H 2021.
    To even post this as an update to the idea “macOS Universal Application - Apple Silicon M1” is close to being a deception.

  • Tom Horton
    Mar 24, 2021

    Well I guess that means we have to wait until December 2021.

  • Admin
    Jessica Hernandez
    Mar 24, 2021

    Sorry for the confusion everyone. I confirmed with product that this is expected behavior. They advised it is still an Intel version working on M1 Chips via emulator. Native M1 support is coming 2H 2021.

  • Mike Deliberto
    Mar 24, 2021
  • Mike Deliberto
    Mar 23, 2021

    Yeah same here. I thought I did something wrong. I would say more issues as too, audio garbled and a whole screen on my mac went blank when I had the RC window maximized on another screen

  • Admin
    Jessica Hernandez
    Mar 23, 2021

    Thank you for providing this information Brandon and Tom, I've looped in engineering so they are aware and looking into this.

  • Tom Horton
    Mar 23, 2021

    I download 21.1.29 today but it installs an Intel version, see attached screenshot of Activity Monitor.

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