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macOS Universal Application - Apple Silicon M1

Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation.

I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / audio too quickly after loading into a meeting or trying to share my screen. I believe natively supporting the M1 would resolve those issues.

  • Guest
  • Jan 13 2021
  • Implemented
Product Line RingCentral App
  • Mike Deliberto commented
    10 Feb 06:13pm

    The intel version has been brutal on my M1. It would crash every time I'd close the app. The execs got sick of all of the RC issues on our Macs and are having us transition to Teams. Leaving this here for anyone at RC that cares about feedback resulting in the loss of customers.

  • Admin
    Becky Hensley commented
    10 Feb 06:04pm

    You'll find the update on the downloads page here: https://support.ringcentral.com/download.html

  • Jon Anderson commented
    8 Feb 02:19pm

    Thanks for sharing the quick response from the PM. We will stick w/ the Intel build unless we hear a true universal binaries version becomes available.

  • Admin
    Jessica Hernandez commented
    8 Feb 02:04pm

    Hey Jon, we followed up with the Product Manager for this project. She advised:


    Users can still use their Intel builds on Mac, which is the universal application for both platforms. However we recommend to use M1 builds for M1 machines for better performance and for battery usage optimization.
    If users use auto-updatable builds, they can also stick to the Intel version. With the app update the app automatically replaces Intel build on M1 native build. But this logic is not applicable for non-updatable builds.
    Also, we continuously work on the optimization for all our builds, so if users don't want to switch to native builds they for sure could continue work with Intel builds without any significant differences.
  • Admin
    Becky Hensley commented
    7 Feb 06:58pm

    Jon, I'm looking into this - hang tough while we wait for an answer. Thanks!

  • Jon Anderson commented
    2 Feb 03:51pm

    I see that the Apple Silicon version has been launched. Congrats!


    Can you confirm that the Universal Application is still on the roadmap and that this is a separate goal? Managing updates with 2 separate PKGs of the same app name for Apple Silicon and Intel is problematic for Enterprise IT support.


    Thank you,

    Jon

  • Admin
    Becky Hensley commented
    12 Jan 11:07pm

    Looks like this got pushed down the road just a little.
    Hoping for this quarter, but will keep you updated here when we get more news.

  • Matt Trumbo commented
    7 Jan 04:47pm

    Is there any update on this? The level of battery drain from RC vs. other apps on my M1 is astonishing.

  • Admin
    Becky Hensley commented
    3 Nov, 2021 04:29pm

    My understanding is that this is coming this quarter. When I have an update on this, I'll be sharing information here.

    Stay tuned.

  • Randy Soraich commented
    2 Nov, 2021 07:12pm

    When is this slated for release? Communication is key - Please provide an update.

  • Randy Soraich commented
    21 Oct, 2021 09:43pm

    Any update on the ETA for a truely native M1 / Apple Silicon binary?

  • Greg Conner commented
    20 May, 2021 03:15pm

    I'm quite confused as to why this would take this long. It's likely it's just a recompile. Being Zoom had theirs out on December 21st of last year, perhaps we need to move our service to Zoom since they appear to care.

  • Kurt Schmucker commented
    24 Mar, 2021 09:32pm

    A major disappointment! No M1 native support until 2H 2021.
    To even post this as an update to the idea “macOS Universal Application - Apple Silicon M1” is close to being a deception.

  • Tom Horton commented
    24 Mar, 2021 09:29pm

    Well I guess that means we have to wait until December 2021.

  • Admin
    Jessica Hernandez commented
    24 Mar, 2021 09:05pm

    Sorry for the confusion everyone. I confirmed with product that this is expected behavior. They advised it is still an Intel version working on M1 Chips via emulator. Native M1 support is coming 2H 2021.

  • Mike Deliberto commented
    24 Mar, 2021 04:13pm
  • Mike Deliberto commented
    23 Mar, 2021 09:19pm

    Yeah same here. I thought I did something wrong. I would say more issues as too, audio garbled and a whole screen on my mac went blank when I had the RC window maximized on another screen

  • Admin
    Jessica Hernandez commented
    23 Mar, 2021 09:14pm

    Thank you for providing this information Brandon and Tom, I've looped in engineering so they are aware and looking into this.

  • Tom Horton commented
    23 Mar, 2021 08:40pm

    I download 21.1.29 today but it installs an Intel version, see attached screenshot of Activity Monitor.

  • Kurt Schmucker commented
    23 Mar, 2021 04:08pm

    Great news! Thanks.

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