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Status New
Created by Erika Cobb
Created on Jun 28, 2023

Group Text Messaging

I am on the phone with Ring Central customer service right now and he is guiding me through posting this.

Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held in that same thread, never individually. Otherwise we'd just send individual texts.

So saying Ring Central offers group text messaging is false advertising and scamming people.

The group text messages need to be able to be sent and received by non-Ring Central phone numbers in a group.

  • Sanne Steele
    Aug 3, 2023

    We have a similar need:

    My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a technician. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of defined technicians see it, first available responds. I would like the response to come from the "help line" number, not the individual number of the tech who responded.

    Is this possible?