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Status Under review
Created by Sanford Hess
Created on Jul 3, 2023

Analytics to report on average calls per hour

We have an area that receives calls that are handled through a Call Queue. The manager of the area wants to look at average call volumes to manage appropriate staffing. So, they want to look back over a period of weeks (e.g. last 12 weeks) and see the average calls by weekday and time. (Sundays at 9 AM, 10 AM, 11 AM... Mondays at 9 AM, 10 AM, etc.) All of the analytics available make this unique by date, but we want to look at the AVERAGE over 12 weeks of Sundays at 9 AM. That will result in better data to analyze.

  • Admin
    George Lu
    Jul 5, 2023

    Hi Sanford,

    Thanks for the suggestion and feedback! We will look into this feature for future releases and improvements!

    George Lu