Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

Add the team folder feature back

Add the folder feature back for easy organizing amongst teams

  • Guest
  • Jan 14 2021
Product Line RingCentral App
  • Attach files
  • Toby Vernon commented
    19 Apr 04:37pm

    Just to echo Rick's comments: unfortuantely the new version will be completely unusable without the public folders - we would absolutely love to see an option to revert to the classic team/folder organsiaiton which works perectly for us.

  • Rick Case commented
    19 Apr 04:33pm

    This isn't "implemented" from our org's perspective. Personal folders aren't helpful. We organize hundreds of project specific teams into folders. When you deprecate Classic, we might have to find another provider if you can't get this sorted first.

  • molly okerlund commented
    26 Mar 07:32pm

    This is NOT implemented! There are only 30 available and they only apply to your account, it doesn't apply it across the organization. Bring the universal folders back!!!!!!

  • Jon Gear commented
    24 Feb 11:44am

    Yes! Definitely thank you for making progress. I am torn as to which I like better (i.e. personal folders or universal folders). I have two other challenges that have arisen from the new personal folders.

    First, when a new message is posted in a team in a folder, the team should automatically rise to the top of the list of teams. The team order is currently unchanged and I have to scroll to find the group with the message.

    Second, there is a limit of 50 teams in a folder. We use the folder to push all client teams into a single folder. But we have well over 50 and so we have to split them into separate folders. I would like to see this limit raised to at least 250 or 500.

  • Admin
    Becky Hensley commented
    23 Feb 09:55pm

    Thanks for the feedback, Rick! Stay tuned!

  • Rick Case commented
    23 Feb 06:29pm

    Thanks for making progress on this. Initial feedback from the org is:

    • Legacy folders haven't been processed/recognized yet. We're mixed classic & new RC users so we need team folders to be consistent across the org

    • To that end: it looks like these new folders are only for the user? The classic schema everyone knows and loves produces folders that are consistent for every user in the org so that convos can be reliably organized into Marketing, Team A Projects, etc. It's not useful if it's just seen by me.

    Hopefully you're still ironing out these last bits. Thanks for getting it this far along; it's very encouraging! -Rick

  • Admin
    Becky Hensley commented
    23 Feb 05:05pm

    Team, this feature is now available! Please give it a try and let us know how it's going!

  • Admin
    Becky Hensley commented
    22 Jan 06:11pm

    Abbie, thanks for reaching out!
    We're working on this now. Stay tuned.

  • Guest commented
    14 Jan 04:32pm

    Like you have in the classic app, the ability to create folders and place teams under them for better management. It would be helpful if you move this feature to the new one app.