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We use Service Monster for all of our CRM in our service companies. We would like to have an API/integration so we do not have to re-enter phone numbers from Service Monster to RingCentral. We would also like to have the client's name show up with that phone number when texted or called.
|Product Line||Developer Platform and APIs|
I have recategorized this feature request for you so it gets to the right team. In the meantime, I wanted to take a moment and educate you about RingCentral Embeddablea. This product makes it really easy to integrate into any CRM. In fact we have a number of open source reference implementations you could replicate relatively easily (with the help of a developer that is).
Here is our HubSpot integration: https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone
This Google Chrome integration has all the features you requested, and can easily be adapted for Service Monster.
I also use Service Monster and would like this feature