Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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We can't wait to hear your bright ideas!

Service Monster CRM integration

We use Service Monster for all of our CRM in our service companies. We would like to have an API/integration so we do not have to re-enter phone numbers from Service Monster to RingCentral. We would also like to have the client's name show up with that phone number when texted or called.

  • Guest
  • Jan 14 2021
Product Line Developer Platform and APIs
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  • Admin
    Byrne Reese commented
    2 Apr 06:06pm

    I have recategorized this feature request for you so it gets to the right team. In the meantime, I wanted to take a moment and educate you about RingCentral Embeddablea. This product makes it really easy to integrate into any CRM. In fact we have a number of open source reference implementations you could replicate relatively easily (with the help of a developer that is).

    Here is our HubSpot integration: https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone

    This Google Chrome integration has all the features you requested, and can easily be adapted for Service Monster.

  • Robin Angemi commented
    4 Feb 10:36pm

    I also use Service Monster and would like this feature