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Status Future consideration
Created by Alexander Wade
Created on Jan 14, 2021

Improvements to "from" caller ID option

When making an outbound call from a softphone, a user has an option to select what number they want for their caller ID. We have a pretty large number of extra company numbers that we like to keep on hand, however we don't want all users to be able to use these numbers. Would love a tool for admin to be able to set numbers they can use.

Additionally, currently it doesn't seem like there is a way for people to make an outbound call using the number of a queue...we assign popular numbers to our queues and would like users who are in queues to be able to make calls from their respective queues.

Product Line RingCentral App