RELATED IDEAS
Display call queue name for call being forwarded personal mobile number
The way that the system is set for call queue name display is it would only show if the call is going into the RC app but if the call is being forwarded to an external or personal mobile number, it does not show the call queue name which is helpful to identify if calls are for business to answer properly.
I just did another test. By having someone call the main phone #(248-209-6586) All the phones rings except the main number we want the calls transferred to which is (513-885-5129). Sometimes the call transfer and most of the times they don't... This problem just started about 3 of 4 weeks ago. Have your system been updated recently or something changed?
Some calls are not transferring to the cell phone (515-885-5129) Back to the original problem.
When a customer calls our main number (2482096586). The problem is the desk phones should not have options of press 1 or 2 when answered. They should be answered right away. Also Ext. 103 dose not ring. The call rings on the computer and shows up on the computer screen.
The only phone that should have the option to press 1 or 2 is the cell phone (513-885-5129).