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The previous app version did not have this and the ability to quickly merge calls was easy and convenient and important to my business. The new step adding the prompt asking to announce yourself to a call I've already started and made the call to a specific individual is unnecessary and frustrating as the user and the party joining the call.
I understand this option for a conference call where you have multiple people joining the call but that's why there's a Conference Call number to dial in.
|Product Line||RingCentral App|
Completely agree. The announcement should not happen on a simple add and merge call. It's very frustrating.