RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit DPW-I-5 Adjust how missed calls are categorized for group calls.
Call Queues Missed Calls Merged
I have several Call Queues setup where everybody's phone rings simultaneously. The confusion happens someone like Joe Smith from the group picks up the call, everyone else will see Missed Call. The proper notification should say, Call picked up by Joe Smith. The problem is amplified when the group receives 50 calls a day.
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It is confusing how to even vote on this...in case you are wondering you have to press the grey box with the number in it above that says "VOTE".
Yes, incredible this wasn't already considered. On day 3 here, thought we were getting a fully-fledged product but between this and the complete lack of company wide contact directory I'm having serious doubts...we even paid the $2,900.00 remote professional services. If they can't make this work for my 50 extensions then I don't understand how larger companies are dealing with this?
This is a huge concern - we are only on RingCentral day 2 and very upset about this. What is the work around in the meantime? If this isn't addressed soon we will be going back to Grasshopper until it is. Please provide an update on timeline.
We are experiencing the same issue here. This should be resolved as soon as possible, it's very hard for members to identify which are the legitimate missed calls.
Yes, this would help a ton. Thank you.
oh, please add this as an enhancement, it drives us crazy when we have a shared call queue
This is a problem for us. We end up calling people multiple times.
Yes, This is much needed.
Yes please, This drives us crazy!