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When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative
Hi Damian, we are auditing the old post. You might want to check salesforce for the log of calls. Check this link to know more https://support.ringcentral.com/article/8746.html. Also, you might want to check Multi-level IVR for the keypress. Here's the link https://support.ringcentral.com/article/6593.html. Thank you!