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Status Under review
Created by Guest
Created on Jan 18, 2021

Disable entering extension when the call has gone to a voicemail message.

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hit certain keys on their numpad that redirected them to a call queue that has no relation to the direct line they dialed. That should not be possible in my opinion.

Product Line RingCentral App
  • ROJO Admin
    Feb 11, 2022

    The same problem is true of call queue extensions. Someone can be on hold in a call queue, press a key and be inadvertantly transferred to another extension or call queue.