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Status New
Categories RingCentral Phone
Created by Ashley Hafen
Created on Jul 19, 2023

Please add personalize able texting templates, so we could quickly respond to clients when we are already on the line with another client.

I would love to be able to send a text from a template. It is useful when I am introducing myself to new clients. It would also be helpful to be able to hit a button when you have a call waiting to let them know you saw their call and will touch base with them when you become available. Modern cell phones an even smart watches have this option. Even the Bluetooth option on my car has an option to auto respond to texts. I believe this would be a valuable tool for agencies. We currently have a different option for texting clients that offers the texting templates. Adding the templates within Ring central would create a more Userfriendly and efficient work flow.

  • ATRS Call Center Director
    Jul 26, 2023

    Would be very helpful using a template to speed up your communications with your client.